Annual Maintenance Contract (AMC)

AMC or Annual Maintenance Contract, is a service agreement between a customer and a service provider for the maintenance and upkeep of equipment, systems or infrastructure over a year. It typically covers routine inspections, repairs, replacements and technical support to ensure optimal performance and prevent breakdowns. AMCs are common for IT systems, HVAC units, medical equipment and industrial machinery. Benefits include cost predictability, reduced downtime, and extended equipment lifespan. The contract may also specify response times, service levels, and exclusions, providing peace of mind to the customer.